Certificates of Deposit

This is a vent/rant about my bank....

Is it really too difficult or just so uncommon that people open certificates of deposits (CD) these days? Or is it this particular bank that we use has difficulties with them because the training is lacking so much that no one knows how to open a CD for customers? Example: We try and open a CD about two years ago for our kids. The person we dealt with indicates that all our paperwork is fine and then about 4 days later we receive a call that we need to go back AGAIN to resign the paperwork we already spent an hour signing because THEY set up the CD incorrectly. So we vow never to use that branch again to set up a CD. We went to a different branch, same bank company and they set up the CD just FINE for us. Yay, restored our confidence in that bank. Flash forward to last week, we need to set up a new CD and use the same bank company but a totally different branch...they messed it up again! It's a week later and we have been told that we have to go in and sign the paperwork AGAIN. GEEZ!!!! I guess that is a sign that we need to NOT deal with this bank anymore or at least NOT open CDs with this bank anymore.